Refunds

VitalUp is operated by Good Wish PTE LTD, Singapore. Company address: 21 TAN QUEE LAN STREET, HERITAGE PLACE, SINGAPORE (188108). For privacy requests, service questions and purchase support, contact [email protected].

This policy applies to VitalUp subscriptions purchased through Apple App Store or Google Play. Refund eligibility, deadlines, decisions and payment processing follow the purchasing store’s policy and applicable law. Cancellation alone does not automatically refund an existing charge. We do not promise blanket non-refundable purchases or guaranteed approval.

For Apple purchases, sign in to reportaproblem.apple.com with the Apple Account used to purchase, select the refund option and the relevant purchase, and follow Apple’s instructions. If the purchase is not shown or a request cannot be submitted, contact Apple Support. See Apple’s refund guidance.

For Google Play purchases, use the purchasing Google account and follow Google Play’s refund instructions. Available remedies depend on the purchase, timing and location. If Google directs you to the developer, contact VitalUp Support with your order details so we can investigate and assist through the supported process.

Manage or cancel renewal in the store where you subscribed: Apple subscription settings or Google Play subscriptions. Follow the store’s stated deadline before renewal or trial conversion. Deleting the app, signing out or deleting your VitalUp account does not cancel the store subscription. Keep the store’s cancellation confirmation.

If payment succeeded but Plus is missing, confirm the correct VitalUp and store accounts, then use Restore Purchases where available. Contact Support if it remains unresolved. For duplicate, accidental or unauthorized charges, promptly use the store’s support or refund process. Include the platform, order/transaction ID, purchase date and a description of the problem; redact unrelated receipt information. Never send passwords, verification codes, access tokens or full card numbers.

Approved refunds are returned by the store through its supported payment process; timing depends on the store and payment provider. Refunded or revoked purchases may end the associated Plus entitlement once confirmed by the store. Cancellation does not erase earned collections or badges. Mandatory rights concerning faulty services, withdrawal or other consumer remedies under local law are not limited by this policy. Contact Support for service problems or help locating the correct purchase channel.