Terms

VitalUp is operated by Good Wish PTE LTD, Singapore. Company address: 21 TAN QUEE LAN STREET, HERITAGE PLACE, SINGAPORE (188108). For privacy requests, service questions and purchase support, contact [email protected].

These terms govern your use of the VitalUp website and apps. By using the service, you agree to these terms; if you do not agree, discontinue use. The Privacy Policy explains data handling and the Refund Policy explains purchase support. Features differ by platform and availability; the website provides product information, educational content and account management, while habit and garden gameplay is provided in the native app.

You must meet applicable age and consent requirements and have authority to enter this agreement. If required, obtain a parent or guardian’s permission, including before purchases. Provide accurate account information, protect your credentials and report suspected unauthorized access through Support. You are responsible for activities you authorize on your account. Guest access may be lost if device credentials are lost; link a supported identity to aid recovery.

VitalUp supports general wellbeing and habit education. It does not provide medical diagnosis, treatment, emergency services or individualized professional advice, and does not guarantee any health or habit outcome. Seek qualified professional advice for health concerns; do not delay needed care because of our content. In an emergency, contact local emergency services.

Do not post unlawful, abusive, discriminatory, sexually exploitative or infringing material, expose others’ private information, impersonate others, harass users, manipulate rewards or purchases, disrupt security, or use unauthorized automation to abuse the service. Public avatars and reflections are subject to review before publication. We may reject, remove or restrict content and accounts for violations, security or legal reasons. You may report content or ask Support to review a decision. VitalUp does not offer open chat or competitive leaderboards.

You retain rights in content you submit and are responsible for having permission to share it. You grant VitalUp a non-exclusive license to store, process and display that content only as needed to operate the service, including moderation and the public features you use. This license ends when content is removed, subject to the deletion process and applicable obligations. VitalUp software, artwork, branding and editorial content belong to their respective rights holders. You receive a limited, personal, non-transferable right to use the service; you may not resell or exploit it without permission.

Optional Plus subscriptions are purchased through supported app stores. Price, currency, taxes, billing period, benefits and any trial are shown before purchase. Auto-renewing subscriptions renew under the store’s disclosed terms until canceled; manage them with the purchasing store account. Cancellation generally stops future renewal while access continues through the paid period unless the store revokes or refunds the purchase. A trial may convert to a paid subscription as disclosed. Energy, coins, flowers, badges and decorations are virtual service features with no cash value and cannot be redeemed for money or traded outside supported features. Earned collections, badges and unlocked decorations do not expire due to inactivity; account deletion ends access.

We work to provide a reliable service, but maintenance, network problems and external providers can cause interruptions. Offline actions and rewards are subject to server confirmation. We may update features and these terms, with notice of material changes where required; material paid-service changes remain subject to applicable consumer rights. We do not guarantee that every feature will remain available indefinitely.

You can stop using VitalUp or delete your account through settings. Deletion is irreversible and private data is cleaned within 30 days as described in the Privacy Policy. Separately cancel store subscriptions to stop renewals. We may suspend or terminate access where reasonably necessary for serious or repeated violations, fraud, security or legal requirements, with notice and an opportunity to contact Support where feasible. Any mandatory refund and consumer rights remain unaffected.

To the extent permitted by law, the service is provided as available without additional promises beyond these terms. We are not responsible for losses caused by matters outside our reasonable control or for indirect losses where law permits exclusion. Nothing excludes liability that cannot lawfully be excluded, including fraud, intentional misconduct, or mandatory consumer protections. Contact Support first to seek resolution of a dispute. Applicable law and competent courts are determined by the rules that apply to your circumstances; these terms do not impose mandatory arbitration or waive consumer remedies. Updated terms display their revision date; legally required consent or notice will be obtained before relevant changes take effect.